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Tuuli Mattelmäki is Associate Professor at the Department of Design at Aalto University (Helsinki). She is also Head of the Encore research group, which follows an empathic, human-centred and experience-driven design approach to service design, organisational change, systemic design and social design.

Tuuli is a researcher, publishing in service design and human-centred design. The starting point for her research is an empathic design and explorative methods in user-centred design, design probes in particular. She has been actively involved in several case studies and collaborations with partner companies and recently also worked as practitioner.

Her current research concerns creative co-design methods in design for services, as well as the new application contexts of design approaches, in public sector in particular. ‘Design Probes’, her dissertation from University of Art and Design in Helsinki from 2006, presents a step-by-step overview of the cultural probes method and its history. It has inspired students and organisations to apply the approach in various projects. Tuuli is co-writer of the book ‘Professional Empathic Design: User Experience In Product Design’, among others. Her publications include articles about probes, empathic design and design for user experience.

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'Matters of relations - empathy, co-creation and collaborative discovery'

Service interactions happen with and between people. This is why human-centred design and empathy are crucial approaches in service design, and in activities that more widely address communities, networks and societal concerns. To ensure valuable human-centred design solutions, we have to deal with complex systems consisting of organisational networks, stakeholders such as service providers, politicians, clients, users, i.e. an ecosystem of individuals... more >

Saturday, October 6th, 16:00

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