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Jeff Gothelf is an author, speaker, organisational designer and a leading voice on the topics of Agile UX & Lean UX, helping organisations build better products and executives build the cultures that build better products.

He is the co-author of the award-winning book 'Lean UX', covering principles, tactics, and techniques for designing experiences, and the Harvard Business Review Press book 'Sense & Respond', providing a crucial new operational and management model to help organizations win in a world of continuous change.

Over his nearly 20 years in digital products and services, Jeff has worked to bring a customer-centric, evidence-based approach to product strategy, design and leadership. Jeff has worked in various roles and leadership positions at iXL, Fidelity, AOL, WebTrends, and TheLadders. Most recently Jeff co-founded Neo Innovation (recently sold to Pivotal Labs) in New York City and helped build it into one of the most recognised brands in modern product strategy, development and design.

Jeff now works as a coach, consultant and keynote speaker helping companies bridge the gaps between business agility, digital transformation, product management and human-centred design. Most recently Jeff co-founded Sense & Respond Press, a publishing house for practical business books for busy executives. He is regularly keynoting conferences, teaching workshops or working directly with client leadership teams across North America, Europe & Asia.

Event role
Workshop leader


'Lean Service Design'

How can service designers deliver value faster? Enterprises, startups, nonprofits, and governments are all asking for results in record time. In response, service design is shifting to a leaner, faster practice with closer ties to both transformation and delivery. Jeff Gothelf and Jess McMullin work together with Service Design Days to compile a special full-day workshop that is offered as an add-on to the SDD2020 program more >

Thursday, September 10, 14:00 - 17:30 (part 1)
Friday, September 11, 14:00 - 17:30 (part 2)

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