Jon Rodriguez is Service Design Director at Philips. He is responsible for leading a global and diverse team of multidisciplinary service designers. The team supports the transformation of Philips towards integrated solutions (hardware, software & services) by delivering customer and market-driven solutions for healthcare institutions globally. He is responsible for scaling service design competence and partnering with businesses across Philips to mature, standardise and scale service offerings towards healthcare customers.
Fifteen years ago, Jon started at Philips as People Researcher, doing healthcare research activities in order to improve patient and clinicians experience. Later, as Senior UX Strategist, he continued pioneering and implementing the use of user experience research methodologies within the standard business processes of Philips, being involved in strategic design initiatives for Philips both in the consumer and healthcare domain. As one of Philips design leaders, he is growing transdisciplinary teams and helping individuals to be and deliver their best, nurturing a positive atmosphere of trust and collaboration while guiding their career development and personal growth.
Prior to these roles at Philips, Jon was Research Fellow at Microsoft Research. Jon holds a BA in design from Elisava school of Design and MSc on Integrated Product Design from TU Delft.