Rahma Mohamed is Senior Service Designer at the BBC, Britain’s world-renowned public broadcaster. As part of the systems and service design team, she works alongside and supports employees across BBC to improve ways of working. Including designing the tools they use, the underlying processes and aligning teams' around similar mission.
A believer in the power of user-research co-design, she works closely with users and stakeholders to uncover issues and explore innovative solutions to achieve better outcomes for users and the organisation. She's especially interested in transformation projects and working through complex challenges involving culture, human-behaviour and design.
Previously, she was at Hackney Council, where she worked across Customer Services, Housing and Social Care to create better experiences for both employees and customers. Working on a range of projects from redesigning service offers and developing strategy.
Passionate about collaboration, she has been running meet-ups to help facilitate knowledge sharing across public services. Rahma holds a Master’s in Service Design from Brunel University and a Bachelor’s in Political Science from London Metropolitan University.