Stefan Cantore is an organisational development consultant and a former principal teaching fellow in Organisational Behaviour and HRM at Southampton Business School. He is also co-founder and director of the Centre for Co-Design, a thinkthank originating from the University of Southampton. The Centre for Co-Design develops bespoke design techniques in partnership with clients and users, with a focus in healthcare and education.
Stefan’s career history is a rich combination of extensive experience in senior corporate leadership, organisational consulting, academic research, and teaching at a leading UK Russell Group University. As well as an NHS Trust CEO, leading a complex £65m healthcare business, he has successfully delivered a wide range of coaching and organisation development consultancy assignments across the public, voluntary and commercial sectors.
He is well known in the UK’s National Health Service for his thought leadership in conversational approaches to change and organisational design, including the application of Appreciative Inquiry and other strength-based processes to healthcare settings. Stefan has co-authored the well-reviewed 'Appreciative Inquiry' with recent engagements in Hungary, Croatia, USA, Spain and the UK.
‘People who care: how to design an empathic organisation’
Empathy sits at the heart of human-centred design, giving designers an insight into the lives of service users. Without empathy, organisations cannot fully understand their customers’ needs and may struggle to sustain long-term customer relationships. But do companies ever really empathise with the lives of their service users, and should they? ... more >
Friday, October 6th, 14:30 pm