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Blaise Galinier is Creative Director of User Experience at the BBC, Britain’s world-renowned public broadcaster. As part of the UX team responsible for the Employee Experience, Blaise designs the tools and workflows for a variety of content makers while also imagining how future types of content will be made.

Led by a curiosity to uncover how things work and an appetite for messy, complex challenges, Blaise has found the perfect playground to push his design thinking knowledge and experience into new directions at the BBC, from high-level strategy and innovation to reviewing the intricacies of a particularly tricky micro-interaction. And he’ll discuss data models whenever you give him a chance. Behind all of this is always the same ambition: to create the most durable change for the company, no matter how long it takes. Blaise believes in service design that is informal and human, and that embraces the messiness of real life.

Before the BBC, Blaise worked at design agency AllofUs, leading the user experience on various projects, from strategy to detailed design and testing, working on websites, TV platforms, VR apps and interactive museum exhibits, among other things. Blaise holds a Master’s Degree in Ergonomics from Université de Paris.

Event role
Masterclass leader

'Standing the test of time: lessons in reinvention'

In times of change, it is difficult to design services beyond the here and now. How do you create value for users over years or even decades? It requires a slower kind of thinking, clear purpose and a capacity to adapt. As service designers, with the right tools, we can help companies step into a future that lies beyond short term roadmaps, sprints and real time analytics.

The BBC is turning 100 this year. It has done so by constantly reinventing itself, throughout cultural revolutions, technological breakthroughs and even a World War. What is its secret recipe? How will it stay relevant for another century? What can service designers learn from such an enduring legacy?... more >

Saturday, September 17, 15:00

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