More selected projects


Jess Judge is a User Experience Designer at the BBC, Britain’s world-renowned public broadcaster. As part of the UX team responsible for content discovery, Jess works on projects that explore the future of the BBC homepage and shared design systems.

Jess is interested in how simple and universal design can humanise experiences, making them a delight to both make and to use. She believes in the power of the designer as a facilitator - creating space for collaboration and unlocking creativity in others. Previously, Jess has worked on socially-driven projects, focussing on narrative design as a form of engagement and enquiry. These have involved de-stigmatising menstrual education, the future of Sustainable Development work, and celebrating the work of nurses in 2020 with the Florence Nightingale Museum.

In her spare time, Jess draws editorial cartoons - from everyday scenes, to politics, to dogs in London. She uses illustration and cartooning as a method of communicating and sharing observations. Jess holds a BDes in Product Design from the Glasgow School of Art’s Innovation School, with an exchange semester at the National Institute of Design in Ahmedabad.

Event role
Masterclass leader

'Standing the test of time: lessons in reinvention'

In times of change, it is difficult to design services beyond the here and now. How do you create value for users over years or even decades? It requires a slower kind of thinking, clear purpose and a capacity to adapt. As service designers, with the right tools, we can help companies step into a future that lies beyond short term roadmaps, sprints and real time analytics.

The BBC is turning 100 this year. It has done so by constantly reinventing itself, throughout cultural revolutions, technological breakthroughs and even a World War. What is its secret recipe? How will it stay relevant for another century? What can service designers learn from such an enduring legacy?... more >

Saturday, September 17, 15:00

[unex_ce_button id="content_bnurdx2n8,column_content_xoi6o6cg3" button_text_color="#333360" button_font="regular" button_font_size="18px" button_width="auto" button_alignment="left" button_text_spacing="0px" button_bg_color="transparent" button_padding="0px 5px 2px 24px" button_border_width="1.5px" button_border_color="transparent" button_border_radius="5px" button_text_hover_color="#ffffff" button_text_spacing_hover="0px" button_bg_hover_color="transparent" button_border_hover_color="transparent" button_link="javascript:javascript:history.go(-1)" button_link_type="url" button_link_target="_self" has_container="" in_column="1"] back[/ce_button]