Stefanus Sunarja is the Design Operations Lead at N26, Europe's first mobile bank, headquartered in Berlin. He is introducing a relatively young design discipline known as Design Operations in a fast-growing fintech scale-up, which can be quite challenging. Design Operations is instrumental in scaling design teams with more efficiency. As companies like N26 mature fast and highly invest in design, they need to operationalise workflow, hiring, alignment between teams, and more, so designers can focus on design work while someone else takes care of the rest. Creating these centralised services and systems helps grow integrated, high-functioning teams at N26. Therefore, some of Stefanus' areas of responsibilities include infrastructure management, process improvement, community engagement, and knowledge distribution.
Before joining N26, Stefanus supported product teams through UX architecture and design operations for a renowned market insights platform, helping some of the world's biggest consumer brands run insights-driven business. He also worked as an independent designer, helping organisations in Germany and Indonesia build user-centred solutions that meet their business goals.
Stefanus hails from the Indonesian island famous for its coffee beans and programming language; Java. Plying his trade as a software engineer before turning to product design and, subsequently, design operations, he spent the past 8 years building digital products for users in various industries such as automotive and consumer goods. He holds an M.Sc. in Communication and Media Engineering from Offenburg University of Applied Sciences and a B.Sc. in Computer Science from the University of Birmingham.