Joumana is a Global Success Manager at the Adecco Group, where she works hand in hand with the Global Product and delivery team to drive adoption and usage of digital products at scale.
She has a long trajectory in consulting (4AM EY and Fjord), where she has led multi-disciplinary teams to design and deliver solutions that are user-centric and viable for business. She has experience in several industries including banking, insurance, energy, public services and education, including on-premises in Latam, Europe and the Middle East.
Working closely with C-Suite, especially in digital transformation processes, she uses her coaching skills to enable change management as well as rituals that strengthen team learning, feedback, and belonging.
Joumana has contributed several articles to the Touchpoint Journal, taught at universities in Spain and Lebanon, and was included in the book: Rituals for Virtual Meetings. She is a certified coach (ACC, ORSC), has a Masters in Design Management (IED BCN) and a BFA in Graphic design (AUB).
Event role
Masterclass leader
Masterclass
'Prototyping new organisational dynamics'
The last 2 years have disrupted our personal and professional landscapes and have left us struggling to cope with uncertainty and change. Teams feel disconnected from organisational purpose, and processes are being moved online without really taking into account the different contexts and evolving human needs... more >
Scheduled
Friday, September 17, 15:00
More selected projects
Main partner:
Experience partner:
Other partners and sponsors:
Connect
with us
The Service Design Days conference is part of the Service Design College. Connect with design-driven innovators, service designers and other design thinkers & doers at our online Campus.
Subscribe to our newsletter to stay up to date with us.
We promise not to spam you!
© 2016 - 2021 Service Design Days
Made with love by Yabber.
Legal notice