Marc Garcia Fortuny defines himself as a professional questioner and is the co-founder of We Question Our Project, a service design consultancy based in Barcelona. He works with governments, businesses and non-profit organisations in local, regional and European projects. He helps them to improve their services - digital and face-to-face - by creating spaces where everything can be questioned and by involving users and front-line workers.
Marc holds a Postgraduate degree in Design Thinking and Innovation and an MBA by EADA Business School. He is a graphic and digital designer by education and previous professional background. He lectures Design Thinking and Service Design at Bau Design School. He’s also a visiting lecturer at several universities such as the Mondragon University (master in strategic design for products and services) and the USFQ - Universidad San Francisco de Quito (Ecuador), and at the schools for civil servants from the National Government of Catalonia - Escola d’Administració Pública de Catalunya (EAPC).
Marc promotes service design for governments and public services by hosting the Barcelona GovJam. He is a regular speaker at events such as the Barcelona Design Week, Service Design in Government in London and the Innovation Week in Rome.
Event role
Masterclass leader
Masterclass
‘Diving into service ecosystems: from strategic opportunities to concrete services’
Companies can be quite complex and siloed. They may provide their services by themselves, or through a third party. Or their service can be structured as a platform of services built from several service providers, who are sometimes visible for the user, sometimes invisible. But the user of the service is still a single entity... more >
Scheduled
Saturday, October 7th, 14:30 pm
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