Inga Kiskyte, Chief Service Designer at Volvo Group, works with design at strategic, operational, and organisational levels. Inga acts as a change, transition, and transformation partner for different business areas while supporting company's journey towards servitisation.
Specialising in customer experience and service innovation, Inga has nearly 10 years of international working experience in the automotive, healthcare, education, entertainment, and retail industries. Inga built her career path from a Marketer and Sales Manager in a small retail business setting to a first Chief Service Designer of the Volvo Group, an industry-leading company that operates in 190 markets globally.
In her current role, Inga is responsible for scaling service design competence and helping, educating, supporting internal clients as they develop customer-focused strategic service business plans. Inga has been recognised for enabling the company's collaboration, reconciling perspectives and advocating customer value. She has successfully performed and led global research studies, rethinking service offering structures in the context of changing future challenges.
Before joining Volvo Group in 2017, Inga led design-inspired projects with multidisciplinary teams within private and public sectors, some of them in business incubation and acceleration contexts. Inga holds a BA in Design and Applied Arts from Vilnius Academy of Arts and an MSc in Business and Design from the University of Gothenburg.