Privacy policy

We place the highest importance on handling your personal data with respect and confidentiality. Please read this privacy policy carefully. It shows you which data is collected from you and how it is handled. It applies to you when you visit and use our website and related services. These privacy policy applies only to the pages on our website. If any links on our website lead you to third-party websites, please see the privacy statements that you find there.

1. In general
We do not collect your personal information unless you choose to provide that information to us. Your information will never be sold to third-parties. All email addresses will be kept totally private. This means that we won’t publish or sell them, and will only use them to contact their respective owners. By entering an email address, whether your own or someone else’s, you grant us permission to use them. We won’t spam anyone, but be prepared to receive an occasional email about our event.

1.1 Information collected and stored
We use Google Analytics to analyse the visits and visitors of our website. When you browse through our website, certain information about you can be collected. We automatically collect and temporarily store the information about your visit. The information includes your request, time and path followed on the website, IP address, browser type and language, device, and the date and time of your request. We use this information for statistical purposes and to help us make our site more useful to visitors.

2. General information about the use of cookies
Cookies are tiny text files stored on your computer or mobile device that enables our web features and functionality. The use of Cookies also enables you to easily share interesting content from our website with your friends from any social media network. We are using two types of cookies: persistent cookies and session cookies. Session cookies are stored for the duration of the current session, i.e. usually for the visit to a website or until you close the internet browser. A persistent cookie remains in your browser and permits its recognition when you return to the website. This allows us to improve your access to our website.

2.1 Controlling cookies
Most web-browsers allow you to control cookies through their setting preferences, so you can prevent storage of cookies by choosing a 'disable cookies' option in your browser settings. But this can limit the functionality of what we offer and provide on our website as a result. So if you do not want to receive cookies, you just have to change your browser settings on your computer or other device you’re using to access the internet. To be assured that you have disabled cookies you will see an opted-out cookie on your browser-device. In this case we will be unable to set cookies to your device next time you visit us.

If you use our website without changing your browser settings, we will assume that you are happy to receive the cookies that we use. Please note that our website will have limited functionality when cookies are disabled on your device.

2.2 What kind of third-party cookies do we use?
Our website uses Google Analytics, a web analysis service of Google Inc. (Google). Google Analytics uses cookies stored on your device to enable analysis of website usage by you. Information generated by the cookie about your use of this website is usually transmitted to a Google server in the United States and stored there. In case of activated IP anonymization on our website, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area. Only in exceptional cases a full IP address is transmitted to a Google server in the United States and truncated there. On behalf of us, Google will use this information to evaluate your use of this website, compile reports about website activities, and provide us with further services related to website and Internet usage. The IP address sent from your browser as part of Google Analytics is not merged with other data by Google.

You can prevent storage of cookies by appropriately setting your browser software; in this case, however, please note that you might not be able to fully use all functions offered by this website. 
In addition to refuse the Google Analytics cookie by changing your browser settings, you can prevent data generated by the cookie and relating to your use of the website (including your IP address) from being collected and processed by Google, by downloading and installing a browser plug-in from the following opt-out link.

4. The communication between us
Should you have any questions you can contact us at any time via email. We will save your message in order to reply as quickly as possible and to track and improve our support service. Your information will only be used to process your request.

By subscribing to our newsletter your email address is only used to send a newsletter to you. Cancellation is possible at any time by clicking on the link that you will find in any newsletter.

We take every effort to protect the information we collect. The safety of your information is fundamental to us. However, methods of transmission over the Internet and electronic storage, can never be a hundred percent secure. Therefore we cannot guarantee that your data is absolutely safe. We will retain your information for as long as needed to provide our services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

5. Disclosure
If you are concerned about your data you have the right of free-of-charge information about the personal data which we may hold or process about you. You have an entitlement to correction, blocking or deletion of your personal data at any stage. Your inquiries can be directed to:

6. Changes to this privacy policy
We may change our privacy policy from time to time. Your rights, however, will not be reduced without good reason. All changes to the privacy policy will be listed on this page. 

In case of any doubt or concern regarding this privacy policy, please feel free to contact us.

Terms & conditions

Consider that by booking your participation in a course, you agree to be bound by the following terms and conditions between you and Organiser (see paragraph 9). By registering you agree to the following:

1. Registration
The number of participants for our training courses is limited. Registrations are processed in the order received.

You agree to provide all the correct, complete, and up-to-date information necessary for processing and invoicing your registration. A valid email address is required to correspond with you. Your registration will be processed electronically on the Organiser’s systems and on 'cloud' services.

You agree that we may process your registration as described and that we may share this information with partners if necessary for processing your registration or holding the course.

We will not sell or otherwise misuse your data. It will only be used for registration and for keeping you up to date on the course you will attend and upcoming courses. By signing up to our courses you agree to be added to our mailing list, this is used initially to provide you with course information, and afterwards to keep you informed with information from upcoming courses and events. If you wish to unsubscribe, please do so using the facility provided in the email.

2. Payment
An invoice will be sent upon registration. This invoice has to be paid within 10 working days. Your registration is final when the payment has been made.

We charge 21% VAT to Dutch based companies, NGO’s and self-employed persons. We also charge 21% VAT to international companies, NGO’s and self-employed persons based in the European Union without a registered VAT number.

3. Refund and cancellation policy
Registration is binding. By registering to attend a course, you are accepting these terms and conditions. If you have to cancel your participation one month before the start date of the course 50% of your payment will be refunded. For cancellation after this period no refunds will be granted. Your booking however may be passed on to another person with a similar profile, but only after written approval of Organiser.

4. Alteration of occurrence by Organiser
Organiser reserves the right to cancel or postpone a course for well-motivated reasons up to 30 days prior to the start date of the course. If a course has been cancelled, registered participants will receive a full refund or the option to attend the same course or training session within six months. There will be no entitlement to compensation for travel expenses or any costs or damages arising from such a cancellation or change. If a course has to be postponed, registered participants will be involved in the selection of new dates and registrations will automatically be transferred to the rescheduled dates. Participants who are unable to attend on the new dates will get the option to attend the same course or training session within six months.

5. Delivery of the course
The duration, price, content and other details are defined in the online description on the course's webpage. Organiser reserves the right to change the program or the expert team composition, and undertakes to provide reasonable notice of change except in the case of an emergency. In the event that a course’s program needs to be changed, due to illness of a trainer, Organiser will do its best to find a similar expert. Organiser cannot guarantee that a particular trainer will deliver the course.

6. Copyright
All materials and handouts provided during a course are free of personal use by the participants, however they are under copyright and are owned by Organiser and/or the course trainers.

By registering, you agree to observe the following conditions of use:

Materials used in the courses are subject to copyright restrictions and are made available for personal use during the course.

Without written permission from the Organiser, course materials, text, photos etc. may not be copied, scanned, reproduced, translated or processed electronically, nor may they be used for internal or external purposes.

All materials are the intellectual property of the Organiser and/or the course trainers (except where explicitly marked).

7. Force majeur
In no event shall Organiser be responsible or liable for any failure or delay in the performance of its obligations hereunder arising out of or caused by, directly or indirectly, forces beyond its control, including, without limitation, strikes, work stoppages, accidents, acts of war or terrorism, civil or military disturbances, nuclear or natural catastrophes, inclement weather and communications or computer (software and hardware) services, it being understood that Organiser shall use reasonable best efforts which are consistent with accepted practices as a training provider to resume performance as soon as practicable under the circumstances.

8. Miscellaneous

Organiser may draw on assistance from third parties to meet its obligations under this agreement. Should any part of these terms and conditions be found to be incomplete or invalid, the parties agree to replace or complement the missing or invalid clauses with an appropriate solution that preserves the economic purpose of this agreement to the extent possible. The remaining conditions remain valid in any case.

Organiser reserves the right to modify a course program as well as these terms and conditions without notice.

9. Organiser details
The courses are being organised by Yabber, an agency specialised in creating meaningful human-centered experiences and interactions, located in the Netherlands. This document sets out the terms and conditions between Yabber and you when you register for a course. By registering you are agreeing to comply with and be bound by these terms and conditions.

Dutch law applies on all agreements with Yabber.

Yabber VOF
Catharijnesingel 102
3511GV Utrecht
The Netherlands

Amended terms and conditions will be posted on this website. If you have any inqueries about these terms and conditions, please contact us at