Tuomas is CEO of Futurice, a company built on transparency, systems thinking and working lean. Over the last 16 years the company has evolved from a product house into a versatile agency that does everything from meat-and-potatoes tech development to advising major corporations on how to change the way they work to enable true digital transformation. Culture and people are the key, so that’s what Futurice has striven to put first in building an organization that supports both customers and employees. In 2012 and 2013, Futurice was chosen by the Great Place to Work Institute as the best place to work in both Finland and in Europe.
Tuomas has worked for clients such as Vodafone, Nokia, Amazon/Audible and Tallink. He was chosen Leader of the Year by magazine Fakta in 2013. He has a special interest in building international organisations based on agility, lean, transparency and trust and he is an internationally acclaimed speaker on those topics.
'From Customer to Creator'
Digitalisation is changing the role of the customer from being a distant & passive buyer, payer and user of products and services to where customers are active & engaged e.g. in delivering, selling, marketing, and developing products and services. Social media and the digital revolution has enabled new ways for companies and customers to engage with each other far beyond the core products and services. This trend is disrupting traditional value models and customer empowerment is now more important than ever. How might companies embrace this change in the future? In this workshop we'll together build future customer relationships using Futurice's Lean Service Creation methodology with “Power to the People” as its fundament.