Kristin Skinner is head of design management at Capital One, a diversified bank and one of the most widely recognised brands in America. At Capital One she leads the practice and team of design managers who coordinate the design organization’s efforts, guides cross-functional collaboration, and enables the design team to deliver outcomes with measurable impact. She has extensive experience recruiting, hiring, and managing designers as well as shaping design organizations and operations for optimal effectiveness—in both consulting and in-house contexts in companies large and small alike.
Previously, Kristin was managing director at Adaptive Path, where she established and lead the Design Management practice, guided sales and operations, co-led the portfolio, and scoped and co-led over 40 of the firm’s most strategic and complex projects and programs; she also shaped the design manager role and practice for entertainment and devices while at Microsoft’s Pioneer Studios. Kristin is co-author of Org Design for Design Orgs: Building and Managing In-House Design Teams, published in 2016.