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Christine Hunt is the Principal Service Designer at Oracle in Barcelona, Spain. As an award-winning Canadian designer, she has worked in Canada, United States, Taiwan, Singapore, and Spain for market leaders and Fortune 500 companies from healthcare to business management software. She uses her education in business and design to innovate user experiences in order to improve lives.

Christine's work demonstrates her passion for understanding what makes people tick - their joys, pain points, and motivations. This empathetic approach fosters holistic, human-centered solutions that include environments, messages, products and systems.

Throughout Christine’s career, she has started service design centers in large organisations including Mayo Clinic (Jacksonville, Florida), Singapore Polytechnic, and Oracle NetSuite. She also uses her design skills to build innovation capacity in organisations through the development and application of processes, tools, workshops, and pedagogy.

Event role
Case study speaker

Case study

'Moving mountains: embedding service design in large organisations'

How can large organisations become design-driven and embed in-house service design capabilities? What are the benefits and challenges of internal service design? This interactive session will be led by three members of the Oracle NetSuite Experience Design team.

In this session you will explore cases of starting service design centers in large organisations, including healthcare and education, with some lessons learned the hard way. The team will share how these lessons are being applied to Oracle NetSuite’s strategy to transform the business into a design-driven leader in the Cloud Business Software industry. The presentation will weave in project examples to illustrate progress and engage you in meaningful discussions about organisational culture, bridging silos, evangelising (service) design and getting buy-in from the top.


Scheduled
Saturday, October 6th, 12:30

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