Chiara Diana is Creative Director and Experience Strategy lead at frog, a global design consultancy and innovation strategy firm. Designer by education, Chiara has deep expertise in communication, interactive and service design, with a focus on solutions that span complex product-service systems, across sectors.
Bringing 15+ years of experience across the public and private sectors, she helps organizations identify opportunities at the crossroads of unmet user needs, transforming technologies and evolving competition, and translate those into solutions ecosystem that can ultimately contribute to advance human experience. She recently worked with: UBS, Huawei, Sky, Novartis and GE.
Chiara is European lead of frog Social Impact, working with international NGOs and institutions, such as UNICEF, WHO and GSMA, facilitating complex multi-partner interactions, to accelerate social innovation and grow capacities at scale, for addressing the needs of underserved communities across the globe. Chiara is an adjunct professor at the Politecnico di Milano.
Case study speaker & masterclass leader
'Designing a life-changing service, led by local communities'
Description will folow.
'Designing for social impact'
Many companies focus on designing and delivering a need-based and truly customer-centric service. But is the impact of solutions just on single individuals? How to (re)consider innovation processes and engage communities at large to maximize positive societal transformation? ... more >
Friday, October 6th, 11:30 am (case study) and Saturday, October 7th, 14:30 pm (masterclass)