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We signed up a group of international experts. Their fields of expertise span across the entire range of disciplines related with service design, such as: human-centric innovation, design-led (digital) transformation, ethnography, design thinking, social design, systems thinking, service business, lean startup, customer experience and participatory design.

Our speakers work for agencies such as frog, Designit, Huddle, Edenspiekermann, Isobar, and Livework. And for companies like Starbucks, Etsy, Google, Capital One, Philips, Uber and Lloyds, and also for NGOs and non-commercial brands and companies. They are authors of several academic and professional books and have published work in leading academic and practitioner journals.

Several of them are associated with universities from cities such as Dundee, Milan, Southampton and Barcelona. Their keynotes and masterclasses will inspire you, and they will explain you in their own way how to deliver value and being valuable in design-driven and human-centric thinking and doing.